We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:
Overall Rating:
882 Review(s)
4.98
Clifford Eugene June 14, 2024
Mark was super, super helpful, patient, thorough and professional. Always quick to communicate with us and work through lots of complex issues. Highly recommend!
Reply from Darren Au: Thanks for your amazing review, Clifford! I'm so glad to hear that you found my service helpful and professional. I firmly believe in being thorough and patient while dealing with complex issues to ensure a smooth process. Your recommendation is greatly appreciated and I look forward to assisting you again in the future. Thank you for choosing Primary Residential Mortgage, Inc.
Tzyh June 14, 2024
In terms of service and speed, Mark went above and beyond. But having the unpleasant surprise of a $90K+ increase in downpayment required between pre-approval and closing was disappointing.
Grace Hyunjoo May 17, 2024
Their service is marked by efficiency and punctuality even through different time zone. We were impressed by their commitment to going the extra mile. We highly recommend!!!
Reply from Mark Ikehara | Loan Officer | Primary Residential Mortgage, Inc.: Thank you so much Grace! Glad we were able to close this for you folks!
Ioane Lu'uga April 5, 2024
He was very excellent and helpful during this time when we really needed to get a loan.
Rebecca Fagasa March 25, 2024
Darren and Mark went above and beyond to guide us through one of the most difficult and unusual financial situations to successfully close our loan !! They are amazing.
Mahalo Nui Loa Ioane & Rebecca Fagasa