We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:
Overall Rating:
816 Review(s)
4.98
Jinny Hojin-Park S
December 21, 2023
Professional always on top of things and explain things in detail when we had questions definitely will use them again in the future
Reply from Darren Au: I am incredibly grateful for your kind words, Jinny. It's wonderful to hear that you found our services at Primary Residential Mortgage, Inc. to be professional and helpful. I always make sure to provide detailed answers to any questions, so it's rewarding to know that this was appreciated. Looking forward to assisting you with your future needs! Thank you again for the great review and the perfect rating.
Fukuyuki P
December 15, 2023
Mark was very good at communication
Reply from Mark Ikehara: Thank you so much, Fukuyuki, for your generous feedback and amazing rating. Communication is a key aspect of my job and I am glad to know that my efforts to stay connected were appreciated. I look forward to assisting you with any future mortgage needs at Primary Residential Mortgage, Inc. Thanks again for choosing us!
Trisha Chieko A
December 12, 2023
Mark did a great job.
Reply from Mark Ikehara | Loan Officer | Primary Residential Mortgage, Inc.: Thank you so much! Great working with you!
Dujradee A
December 1, 2023
She went out of her zone to get this deal thru for me. She was very pleasant and comforting to work with.
Reply from Linda DeCosta: Thank you so much for your kind words, Dujradee. I'm thrilled to hear that you had a positive experience. I always strive to provide the best service to my clients and going the extra mile is part of my job. I'm glad I could help you with your deal and make the process comfortable for you. Your feedback means a lot to me and to Primary Residential Mortgage, Inc. Please don't hesitate to reach out in the future should you need anything else.
Andrew C
October 28, 2023
This is the 3rd time that I have used Jared Kato. Extremely knowledgeable and helpful
Reply from Jared Kato: I'm delighted to hear that you've had another positive experience, Andrew! It's always a pleasure to provide you with valuable advice and support. I'm already looking forward to assisting you again in the future. Your continued trust in me and Primary Residential Mortgage, Inc. is greatly appreciated. Thank you for the 5-star rating!