Client Reviews

Nelson and his staff provided excellent services that were beyond our expectations. They work hand-in-hand with you so we knew that they were looking out for our best interests. My wife and I were amazed at how hard the team worked and at how organized they were. We closed our loan in record time. Each member performed their tasks efficiently and were very responsive and patient with any questions we had. I recall the team returning calls when they were on vacation and also meeting after hours to gather the necessary information/documents for the loan. They also would meet when it was most convenient for us. This is a firm that really goes the extra mile to satisfy their customers. Highly recommended!!

Our experience with Jared during the refinancing process of our home was very smooth and pleasurable. He demonstrated professionalism while being very humble and down to earth. Jared was dependable and kept us updated throughout the entire process. We felt very comfortable knowing he had our best interest in mind.

Jared was extremely knowledgeable in guiding us through the refinancing process. This was not the first refinance we've done; however, it was the smoothest and we felt the most informed about the entire process. Jared was very helpful from the very beginning (when we were trying to get the best rate) to the very end (when we went to his office at Primary Residential Mortgage to close the refinance). He is a sincere and trustworthy person. We felt very well taken care of during the entire process.

My wife and I were pleased with the way Keith was able to assist in moving us into our new home in a quicker manner than expected. We respect him and his work. Very well placed and professional.

Jared Kato is one of those agents everyone wished they had but maybe didn't. It's often the case where you meet a lot of nice agents/officers, pleasant agents, but sometimes you meet agents who can get the job done but aren't particularly friendly or seem ingenuine. Well, why settle for less on one of the biggest purchase decisions of your life when you can get the whole package? I'm in the service, and although I had family on island, it wasn't exactly publicly disclosed at the time due to a lot of personal reasons. Jared treated me and my wife only in the best possible way we could have hoped for, and we were both fresh from the mainland, very tired from our move, so that really helped that he helped us along the way. The best part is that not only did he let me know when he could reduce our points, but he even called me to let me know when rates were going down (we never asked for that!). Even better, we took care of almost the entire process via email. WOW! The only time we showed up was a final day when we signed the papers. Bottom line is, this guy is out to help you. He does all the leg work, and you just show up to sign it after digitally catching up on all that lovely paperwork that the state and banks want. No corners cut in the whole process. Yeah, sounds too good to be true? Well, he may not be a super human, I'll give you that, and he may not be the loan officer Honolulu needs, but he is truly the real estate loan officer that every Hawaiian buyer deserves. I'll re-up with Mr Kato every time. PS: Their office validates parking, of course, and has a great garden you wouldn't expect on a Nth floor of a building, so the view is pretty cool! A small bonus on top of everything else. Sid and Mer in Mililani 96789