Client Reviews

Our experience with Jared during the refinancing process of our home was very smooth and pleasurable. He demonstrated professionalism while being very humble and down to earth. Jared was dependable and kept us updated throughout the entire process. We felt very comfortable knowing he had our best interest in mind.

Jared was extremely knowledgeable in guiding us through the refinancing process. This was not the first refinance we've done; however, it was the smoothest and we felt the most informed about the entire process. Jared was very helpful from the very beginning (when we were trying to get the best rate) to the very end (when we went to his office at Primary Residential Mortgage to close the refinance). He is a sincere and trustworthy person. We felt very well taken care of during the entire process.

My wife and I were pleased with the way Keith was able to assist in moving us into our new home in a quicker manner than expected. We respect him and his work. Very well placed and professional.

Jared Kato is one of those agents everyone wished they had but maybe didn't. It's often the case where you meet a lot of nice agents/officers, pleasant agents, but sometimes you meet agents who can get the job done but aren't particularly friendly or seem ingenuine. Well, why settle for less on one of the biggest purchase decisions of your life when you can get the whole package? I'm in the service, and although I had family on island, it wasn't exactly publicly disclosed at the time due to a lot of personal reasons. Jared treated me and my wife only in the best possible way we could have hoped for, and we were both fresh from the mainland, very tired from our move, so that really helped that he helped us along the way. The best part is that not only did he let me know when he could reduce our points, but he even called me to let me know when rates were going down (we never asked for that!). Even better, we took care of almost the entire process via email. WOW! The only time we showed up was a final day when we signed the papers. Bottom line is, this guy is out to help you. He does all the leg work, and you just show up to sign it after digitally catching up on all that lovely paperwork that the state and banks want. No corners cut in the whole process. Yeah, sounds too good to be true? Well, he may not be a super human, I'll give you that, and he may not be the loan officer Honolulu needs, but he is truly the real estate loan officer that every Hawaiian buyer deserves. I'll re-up with Mr Kato every time. PS: Their office validates parking, of course, and has a great garden you wouldn't expect on a Nth floor of a building, so the view is pretty cool! A small bonus on top of everything else. Sid and Mer in Mililani 96789

Justin walked me step by step through the the process of structuring and closing my loan and made the experience very easy and stress free. Justin was easily accessible by phone, email, and meetings. He always gave me advance notice of what documents I needed so I never felt rushed or pressured. We kept in constant contact and he was able to answer any of my questions or concerns. I really appreciate how Justin kept my best interests in mind. He made sure I stayed within my means and didn't overextend myself. He showed me different loan structures and developed one that fit my needs. Justin always made sure I was comfortable with my decisions. Justin is a trustworthy, honest, and intelligent professional. I enjoyed working with Justin and highly recommend his services.