We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:
Overall Rating:
490 Review(s)
4.94
Ridge Nanato O
January 9, 2024
Sean was constantly up to date, considering all factors to best suite my needs. He communicated extremely well and never failed to update me on incoming information and forms. Sean tried his very best at all times to best support my experience.
Reply from Sean Hashimoto: I'm truly humbled by your kind words, Ridge. It was my pleasure to support you throughout your experience with Primary Residential Mortgage, Inc. Having clients like you makes my job incredibly rewarding. I'm pleased to hear that you felt well informed and supported at every turn. Rest assured, I will continue to strive for excellence in providing the best possible service. Thank you once again for your positive feedback and the perfect rating. If you ever need assistance in the future, don't hesitate to reach out.
Kelley Z
December 25, 2023
May from Primary Residential Mortgage is aMAYzing!
Smart, sincere and kind! I highly recommend May!
Reply from May Cabusas: Thank you so much, Kelley, for your wonderful review and perfect rating. I am thrilled to hear that you had a positive experience with me at Primary Residential Mortgage, Inc. Your recommendation means a lot. It was my pleasure to assist you and I look forward to future opportunities to serve you. Thanks again!
Sanford U
December 18, 2023
Another Awesome Closing. Another Very Satisfied Client.
Reply from Craig Fujikawa: I'm thrilled to hear that you had a satisfying experience, Sanford! It was my pleasure to help you with your closing at Primary Residential Mortgage, Inc. Your satisfaction is my top priority. Thank you for your encouraging words and the 5-star rating. Looking forward to assisting you or any referrals in the future. Thank you once again, Sanford.
Sandra Q
December 7, 2023
Our closing was during the system shut down with escrow. He was on top of what he needed to do in order to get this transaction closed on time. His communication was excellent as well.
Reply from Sean Hashimoto: I'm humbled and grateful for your kind words, Sandra. Ensuring a smooth and timely transaction, even in challenging situations, is a top priority for me. I'm delighted to hear my communication met your expectations. Thank you again for the stellar rating and taking the time to share your experience with Primary Residential Mortgage, Inc. It was a real pleasure to work with you.
Ashlyn Tengan
December 2, 2023
Sean was always ensuring we were prepared for anything that could be needed from us. During the closing process, there were some technical challenges that escrow was experiencing, and Sean communicated with us multiple times a day to keep us informed about what the status of our closing procedure would be. The signing date of our closing documents was becoming unknown because of escrow’s issues, but Sean found a way to make it happen and we ended up closing on time!! We highly recommend Sean!