We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:
Overall Rating:
490 Review(s)
4.94
Malia Leilani S
January 22, 2024
I am very happy that I found Steven. He is very knowledgeable and has excellent communication and people skills. This is our first home purchase and he kindly answered every question we had. I am truly grateful for his kind personality. Mahalooo Pleeenntty!
Reply from Steven Tagawa: I'm incredibly grateful for your kind words, Malia. It was a pleasure to guide you through your first home purchase and I'm thrilled that you found my knowledge and communication skills helpful. Remember, I'm always here for any questions or needs you may have in the future. Congratulations on your new home! Mahalo nui loa.
Isaac Emmett Anthony K
January 22, 2024
We would have like to have had a more engaging experience with the loan documents. It was a little cumbersome trying to figure out and navigate through all the documents. We were tasked to print out all pages which was alot and fill out on our own. We were first timers and it got a little confusing.
David S
January 12, 2024
Steve was thorough and patient with my client and kept us updated throughout the process.
Reply from Steven Tagawa: I sincerely appreciate your kind words and the fantastic rating, David! I always strive to keep my clients well-informed and comfortable throughout the process. Your feedback makes all the effort worthwhile. Looking forward to assisting you or your clients in the future at Primary Residential Mortgage, Inc. Thanks again! - Steven Tagawa
Erwin V P
January 11, 2024
Sean was terrific and handled uncertainty very well and was great with communication
Reply from Sean Hashimoto: Thank you so much for your kind words, Erwin. I work hard to meet expectations like yours, and I'm happy to hear that I hit the mark for you. Communication is always key in our process here at Primary Residential Mortgage, Inc. I am glad you felt that from our interactions. Looking forward to working with you again in the future.
Debbie Ann K
January 10, 2024
There wasn't a sufficient amount of communication through the entire process. We weren't provided enough instructions or any explanation on what our final steps were. Confusion during closing. Unfortunately, it wasn't a good first experience.