We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:
Overall Rating:
876 Review(s)
4.97
Hanah November 11, 2024
Thank you Jenna!
Mariel Roserio Reyes November 9, 2024
Ms. Linda went above and beyond to make buying our home an incredibly easy and straightforward process. Ms. Linda and her team Ms. kendelle were on top of all emails and quick to respond if we ever had any questions, even outside of normal business hours. Ms. Linda is the best and while working with her, i could say the process was so easy and we kept informed the whole way of the process. I already recommend her to some friends. I can't recommend her enough.
Reply from Linda DeCosta | Loan Officer/Processor | Primary Residential Mortgage, Inc.: Hi Rose! Thank you for the wonderful opportunity of working with both you and Brandon. I enjoyed helping the both of you with your homebuying process. Its really a team effort. You and Brandon were very efficient and thorough in providing me the necessary docs and information to make this a smooth process.
I sincerely appreciate the kind review. I absolutely love what I do. :) If there are any questions as you settle into your new home - please don't hesitate to reach out.
Lastly, thank you for recommending me to your friends - that speaks volumes! You can be rest assured that they'll be in good hands. Blessings always.
David Hiromitsu November 3, 2024
Jenna was really knowledgeable about everything, and was quite responsive in fixing whatever issues came up, or to any questions I had. She always responded within a few hours, and often within a few minutes :)
Reply from Jenna Nakagawa: Hi David, your kind words and the time you took to share them mean a lot to me. I'm delighted to hear that you felt I was knowledgeable and responsive, as these are attributes I strive to uphold. My goal is to always provide speedy and efficient responses to any inquiries or issues that arise. I'm glad I could assist in making your experience with Primary Residential Mortgage, Inc. a positive one. Please never hesitate to reach out if you have any more questions in the future. Thanks again for the wonderful review! - Jenna Nakagawa
Cheryl November 1, 2024
Mark was very impressive.
Detailed and excellent follow up.
I did not have to worry. We will work with him again!!
Reply from Mark Ikehara | Loan Officer | Primary Residential Mortgage, Inc.: Thanks Cheryl! It was great working with you and Matt as well!
Micah October 30, 2024
Mark is one solid braddah. He made sure everything went smoothly and we closed escrow on time.
Reply from Mark Ikehara: Thanks for the stellar review, Micah! I'm thrilled to hear that your purchase went smoothly and we were able to close escrow on time. At Primary Residential Mortgage, Inc., we always strive to keep the process as seamless as possible for our customers. Really appreciate your kind words. Looking forward to working with you again in the future!