We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:
Overall Rating:
876 Review(s)
4.97
Adam Rafael September 6, 2024
Linda was very detailed and was able to provide information to help us understand the process and steps of going through our home loan a lot simpler.
Reply from Linda DeCosta: I'm thrilled to hear that you found the home loan process simplified and easy to understand, Adam. Making sure my clients are well-informed and comfortable is my top priority at Primary Residential Mortgage, Inc. Your wonderful feedback and 5-star rating mean a lot to me. Thank you for taking the time to share your experience. If you ever have further questions or need assistance, don't hesitate to reach out.
Kendelle August 22, 2024
Jenna, this was our first time closing a transaction together, but it won't be the last. You were amazing! Thank you for your invaluable help in guiding my first-time homebuyers through every step of the transaction.
PRMI, I want to express my deepest gratitude for your professionalism and unwavering support. You truly made my job so much easier. The program you have for the E&V Advisors sets us all up for success. Your team and all your efforts are greatly appreciated!
Reply from Jenna Nakagawa: Thank you so much, Kendelle, for taking the time to leave such a wonderful review! Your satisfaction means the world to me. I'm delighted to hear that you and your first-time homebuyers had a positive experience with us at Primary Residential Mortgage, Inc. I understand how challenging the process can be, especially for first-time homebuyers, so I'm glad I could provide guidance and support. I'm thrilled to have made a good impression and I'm looking forward to working together on future transactions. Thanks again for your kind words and recognizing the efforts of the PRMI team!
Paige Kauanoe Shizue August 16, 2024
Always answered any questions we had and never made me feel like I was asking a dumb question (first time home buyer). Got us a good rate for a good price. She was always receptive and quick to respond. Always kept us updated and informed on what we needed and what our next steps were. 10/10 I couldn’t have been happier!
Reply from Jenna Nakagawa: Hi Paige! Thank you so much for the generous 5-star rating and kind words. I'm thrilled to hear about your positive experience as a first-time home buyer with us at Primary Residential Mortgage, Inc. I strive to make sure that all your questions are answered, no matter how big or small they might seem. Keeping you updated and assisting in making your home buying process as smooth as possible is my top priority. I'm delighted to have been able to help you get a good rate and make this experience a happy one for you. Your satisfaction is my greatest reward. Looking forward to assisting you in the future. Thank you again, Paige! - Jenna Nakagawa
Michael David August 12, 2024
Darren Au has lots of experience and is very knowledgeable. He always had an open line of communication with us and was very responsive. He is passionate about his job and delivered on his word. He genuinely care about us and wants what’s best for us. It was a pleasure working with Darren. We look for to working with him again.
Reply from Darren Au: Hi Michael,
Thank you so much for your kind words and the 5-star review. I'm ecstatic to hear that you found our communication lines to be open and my services to be responsive. I strive to provide the best service to all my clients, and I'm happy that you felt my passion for my job. The pleasure of working together was truly mine, and I'm glad that you felt our interaction was beneficial. I'm looking forward to our future collaborations.
Darren Au
Primary Residential Mortgage, Inc.
Amara Midori Kunishi August 12, 2024
Darren was easy to communicate with and always available to answer questions and guide us in the right direction.
Reply from Darren Au: I'm thrilled to hear that you had a positive experience with me at Primary Residential Mortgage, Inc. Your feedback means a lot. I always strive to provide the best guidance and maintain open communication, so I'm glad you felt well-supported throughout your process. If you need anything in the future, don't hesitate to reach out. Thanks for the 5-star review, Amara. It's been a pleasure working with you!