We’re dedicated to giving every customer a personalized, positive home loan experience. Check out what a few of our recent customers had to say about their experiences:
Overall Rating:
876 Review(s)
4.97
LaurenUshijima Mori March 5, 2014
Nelson and his team went above and beyond in handling our transaction and shopped around to give us different financing options. They are very efficient and were always available to answer our questions.
We made the right choice with Primary Residential Mortgage, Inc. and based on our personal experience, we highly recommend them.
Rbucasas March 5, 2014
My wife Myrna and I were really impressed with the personal service and the extreme knowledge that Mr. Jared Kato was able to share with us during our most recent refinancing experience. Despite the fact that we live on the island of Kauai, and Jared's office is located in Honolulu, we felt like he was here with us to take care of our questions and financial needs. All I needed to do was give him a call or drop him an email, and Jared would respond in a very timely manner. He made my wife and I really feel special and was always looking out for our best interest.On one of our visits to Honolulu, my wife and I made it a point to call Jared and ask to meet him in person, so we could personally express our gratitude for his services. We found a need to also share with him a gift of Aloha from our island.In a nutshell, I would HIGHLY recommend Mr. Jared Kato and I already did, to all of my family and friends.Thank you for allowing us to share this short not with you.Richard and Myrna BucasasPO Box 441Waimea, HI 96796
Reply from Owner: Aloha Richard & Myrna, thank you very much for taking the time to give me such a great review. I really appreciate it. It is always first and foremost in my mind when working with clients from the Neighbor Islands that I make sure they feel like I am there for them all the time and I am glad to know that my hard work makes a difference. Take care and Mahalo!
Petermant March 5, 2014
Jared was great in all stages of the refinancing process. He explained the process thoroughly, kept me abreast of the status of the loan, had a great closing, and has kept in touch since the loan has closed to ensure that I was completely happy. Couldn't be more pleased.
Reply from Owner: Aloha Mr. P, thank you very much for the review. I appreciate you taking the time to rate & review me. Mahalo!
Flstu47 March 5, 2014
Jared is very professional and thoughtful. He always follows through and even goes above and beyond what is being asked of him. Always looks for things that will benefit you as a client.
Reply from Owner: Aloha C & N, thank you very much for the review. Your feedback is important to me and lets me know that what I am doing is the right thing for you and my other clients. Mahalo!
Ikaui808 March 4, 2014
From my very first meeting, he was very responsive to my needs. He addressed every issue I had or even issues I never thought of. He is trustworthly, knowledgeableAnd very respectful. I highly recommend him.
Reply from Owner: Thank you again Lydia! I appreciate your positive comments and feedback. This helps me to know that what I am doing is the right thing to do and will continue to work hard to maintain that same high level of service and more in the future. Mahalo!